MARCH 5, 2021
In working with our Band of Brothers, (and our Women of Worth), we are striving to get each one of them to have an inspiring personal vision along with a group vision. This group we are working with has great strengths and talent. By developing them to identify and understand their God given strengths, they will be able to achieve more together than they would be able to achieve individually. Part of our leadership is to help them with a shared vision, in moving forward with C.A.R.E., love, and hope. It is our job (and honor) to assist them in learning to CONNECT with others; help them to ACHIEVE results; relying on RESPECT, which we can give through our deep, undivided presence in every interaction; all of which helps us EMPOWER them and others to get out there and get what they want and need in life. That is our objective with this group.
One of the many ways I like to connect with others is by some form of tactile method. While a handshake or fist-bump is OK, I have always felt an appropriate hug or high-five is much more effective at connecting with another person. For many of you that know me, I am a HUGE hugger and it is just my way of building a strong relationship. Of course, the pandemic has put a big strain on many of you out there that need that HUG; but, we can have hope that it will change soon. I read some time ago about using the H.U.G. (Hear + Understand + Get) framework in order to connect with others. This means we need to HEAR the other person completely and then repeat back to them what they said. “It sounds like you are saying….” We then UNDERSTAND their point of view as valid, given their perspective, and let them know why it does or does not make sense. “I understand the way you are thinking and this makes sense to me.” Finally, GET where they are coming from by empathizing (there is that word EMPATHY again) with their experience. “I get how that can feel as I have felt that before…”
How are you making good connections in today’s upside down world? I can see where some people are more comfortable with zoom rather than in person. However, I think you miss that personal interaction and connectedness that comes by being able to read body language or eye movements. I miss seeing smiles, joy, happiness and openness that is much needed in this world to grow and improve on our relationships.
Yours truly has done another series of C.A.R.E. writings for those in the sales and service world. While I call it CARE, it has to do with being a good Trusted Advisor to your customers. In this situation, CARE stands for “Creating a Reciprocal Engagement.” We talk about such things as Reputation, Common characteristics of a successful Trusted Advisor, Trust, Being Professional, Courage, Confidence, Giving Advice, and Relationship Building. All of which are so important in building and keeping strong associates, customers, carriers and friends.
Thanks for listening today. If you ever get bored, please check out my website at elevatorguy.net and let me know how we are doing.
Elevator Guy
Thought for the Day: “Don’t be impressed by money, social status or job title. Be impressed by the way someone treats other human beings.”